Hiring kit: Chief experience officer

PURPOSE
Successful chief experience officers combine excellent communications skills with an intimate knowledge of customer expectations, company operations and industry standards. This hiring kit from TechRepublic Premium provides a workable framework you can use to find, recruit and ultimately hire the best candidate for CXO of your organization.

From the hiring kit:

DUTIES AND RESPONSIBILITIES [MODIFY THE LIST TO MATCH YOUR REQUIREMENTS]
The CXO will:

  • [Health] Set and articulate a client experience strategy aligned with clinical quality and outcomes, client safety, financial sustainability, data analytics, staff learning and development, and organizational vision and values.
  • [Health] Create a multidisciplinary “Healthcare Experience” committee to guide and implement the prescribed client experience strategy.
  • [Retail] Develop insight-driven strategies for omnichannel retail, digital retail integration, e-commerce and social media projects, with technology and financial responsibility for the planning and implementing of solutions.
  • [Retail] Develop the information architecture and framework necessary to properly inform creative solutions that allow stakeholders to make fact-based decisions regarding immersive digital technology.

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Provided by:
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Published:
March 28, 2023
Topic:
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