Developing and maintaining a team of motivated and effective technical support professionals is challenging, but the rewards can prove significant.

Organizations typically don’t achieve goals if users struggle or employees don’t know how to maximize investments made in applications, cloud services, remote connectivity technologies and other important workplace solutions. Having access to a team of engaged professionals who are truly motivated to assist others in fulfilling their own roles can be a game changer.

This article from TechRepublic Premium relays six steps organizations can adopt to gain just such an advantage with its own help desk.